Cancellation policy
### Cancellation Policy
#### 1. **Cancelling an Order**
We understand that sometimes you may change your mind after placing an order. You can cancel your order as long as it has not yet been processed or shipped. Please contact our customer service as soon as possible via [phone number] or [email address] to cancel.
- **Cancellations within 24 Hours**: Orders cancelled within 24 hours of placement can typically be cancelled without charge.
- **Cancellations After 24 Hours**: If your order is cancelled after 24 hours but before it has been shipped, cancellation fees may apply depending on the processing status.
#### 2. **Cancellation After Processing or Shipping**
Once an order has been processed or shipped, it can no longer be cancelled. In this case, you may return the order according to our **Return and Refund Policy** once you receive the product.
#### 3. **Special Orders and Customized Products**
Special orders, customized products (such as engravings), or made-to-order items cannot be cancelled once the order is placed, as these are specifically created for you. Please contact us if you have any concerns about these orders before making a purchase.
#### 4. **Refunds for Cancelled Orders**
- **Full Refund**: If your order is cancelled before it has been processed, you will receive a full refund to the original payment method. This may take up to 14 business days to process.
- **Partial Refund**: If cancellation fees apply or if the order was already in an advanced stage of processing, you will receive a refund minus any applicable fees.
#### 5. **Order Modifications**
If you wish to make changes to your order (such as a different model or size), please contact our customer service before the order is processed. We will do our best to accommodate your request but cannot guarantee changes if the order has already been processed.
#### 6. **Non-Deliverable and Cancelled Pre-Orders**
For pre-orders, orders can be cancelled before they are shipped. If a pre-order product is not available for any reason, we will contact you to cancel the order and provide a full refund.
#### 7. **Contact Information**
For questions about our cancellation policy, please contact our customer service at +31 6 10310643 or info@edelmanwatches.com. We are available from 8:00 AM to 5:00 PM on weekdays.
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This cancellation policy provides you with the flexibility and protection you need when placing an order. We strive to make your experience with us smooth and trouble-free from purchase to delivery.
#### 1. **Cancelling an Order**
We understand that sometimes you may change your mind after placing an order. You can cancel your order as long as it has not yet been processed or shipped. Please contact our customer service as soon as possible via [phone number] or [email address] to cancel.
- **Cancellations within 24 Hours**: Orders cancelled within 24 hours of placement can typically be cancelled without charge.
- **Cancellations After 24 Hours**: If your order is cancelled after 24 hours but before it has been shipped, cancellation fees may apply depending on the processing status.
#### 2. **Cancellation After Processing or Shipping**
Once an order has been processed or shipped, it can no longer be cancelled. In this case, you may return the order according to our **Return and Refund Policy** once you receive the product.
#### 3. **Special Orders and Customized Products**
Special orders, customized products (such as engravings), or made-to-order items cannot be cancelled once the order is placed, as these are specifically created for you. Please contact us if you have any concerns about these orders before making a purchase.
#### 4. **Refunds for Cancelled Orders**
- **Full Refund**: If your order is cancelled before it has been processed, you will receive a full refund to the original payment method. This may take up to 14 business days to process.
- **Partial Refund**: If cancellation fees apply or if the order was already in an advanced stage of processing, you will receive a refund minus any applicable fees.
#### 5. **Order Modifications**
If you wish to make changes to your order (such as a different model or size), please contact our customer service before the order is processed. We will do our best to accommodate your request but cannot guarantee changes if the order has already been processed.
#### 6. **Non-Deliverable and Cancelled Pre-Orders**
For pre-orders, orders can be cancelled before they are shipped. If a pre-order product is not available for any reason, we will contact you to cancel the order and provide a full refund.
#### 7. **Contact Information**
For questions about our cancellation policy, please contact our customer service at +31 6 10310643 or info@edelmanwatches.com. We are available from 8:00 AM to 5:00 PM on weekdays.
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This cancellation policy provides you with the flexibility and protection you need when placing an order. We strive to make your experience with us smooth and trouble-free from purchase to delivery.