Refund policy
### Return and Refund Policy
#### 1. **General Terms**
We strive to provide you with the highest quality products. However, if you are not completely satisfied with your purchase, you can return your watch within 30 days of receipt for a full refund or exchange, provided the following conditions are met.
#### 2. **Return Conditions**
- **Product Condition**: The watch must be in its original, unworn, and undamaged condition, including all original tags, packaging, manuals, and accessories.
- **Proof of Purchase**: A valid proof of purchase, such as an invoice or order confirmation, must be provided.
- **Return Process**: To initiate a return, you must first contact our customer service at [contact information] for a return authorization and instructions. Returns without prior authorization will not be accepted.
#### 3. **Refunds**
- **Full Refund**: If the return conditions are met, the full purchase amount will be refunded to the original payment method. This process may take up to 14 business days after we receive and inspect your return.
- **Return Shipping Costs**: The cost of returning the watch is the customer's responsibility unless the product is defective or incorrect. In such cases, we will cover the return shipping costs.
#### 4. **Exchanges**
- **Stock Availability**: If you wish to exchange a product, it is subject to availability. If the replacement product is out of stock, we will offer a refund or another product of equal value.
- **Shipping of Exchanged Products**: Exchanges will be shipped to you free of charge once we have received and inspected the returned item.
#### 5. **Exceptions**
- **Gifts**: Items received as gifts can only be returned for an exchange or store credit.
- **Shipping Costs**: Shipping costs are non-refundable unless the product is defective or due to an error on our part.
- **Customizations**: Watches that have been customized (such as engravings or band adjustments) are not eligible for return or exchange unless the product is defective.
#### 6. **Fraud Prevention**
- **Identity Verification**: We reserve the right to perform identity verification and request additional information before processing a refund or exchange to prevent fraud.
- **Invalid Claims**: If we suspect that a return is fraudulent or does not meet the conditions, we reserve the right to refuse the return and take further action, such as involving legal authorities.
- **Fraud Protection**: All returns are carefully inspected. Refunds will only be made to the original payment method used for the purchase.
#### 7. **Contact Information**
For questions about our return and refund policy, please contact our customer service at +31 6 10310643 or info@edelmanwatches.com. We are available from 8:00 AM to 5:00 PM on weekdays.
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This return and refund policy is designed to provide clarity and protection while maintaining our business integrity and product quality. We appreciate your understanding and trust in us.
#### 1. **General Terms**
We strive to provide you with the highest quality products. However, if you are not completely satisfied with your purchase, you can return your watch within 30 days of receipt for a full refund or exchange, provided the following conditions are met.
#### 2. **Return Conditions**
- **Product Condition**: The watch must be in its original, unworn, and undamaged condition, including all original tags, packaging, manuals, and accessories.
- **Proof of Purchase**: A valid proof of purchase, such as an invoice or order confirmation, must be provided.
- **Return Process**: To initiate a return, you must first contact our customer service at [contact information] for a return authorization and instructions. Returns without prior authorization will not be accepted.
#### 3. **Refunds**
- **Full Refund**: If the return conditions are met, the full purchase amount will be refunded to the original payment method. This process may take up to 14 business days after we receive and inspect your return.
- **Return Shipping Costs**: The cost of returning the watch is the customer's responsibility unless the product is defective or incorrect. In such cases, we will cover the return shipping costs.
#### 4. **Exchanges**
- **Stock Availability**: If you wish to exchange a product, it is subject to availability. If the replacement product is out of stock, we will offer a refund or another product of equal value.
- **Shipping of Exchanged Products**: Exchanges will be shipped to you free of charge once we have received and inspected the returned item.
#### 5. **Exceptions**
- **Gifts**: Items received as gifts can only be returned for an exchange or store credit.
- **Shipping Costs**: Shipping costs are non-refundable unless the product is defective or due to an error on our part.
- **Customizations**: Watches that have been customized (such as engravings or band adjustments) are not eligible for return or exchange unless the product is defective.
#### 6. **Fraud Prevention**
- **Identity Verification**: We reserve the right to perform identity verification and request additional information before processing a refund or exchange to prevent fraud.
- **Invalid Claims**: If we suspect that a return is fraudulent or does not meet the conditions, we reserve the right to refuse the return and take further action, such as involving legal authorities.
- **Fraud Protection**: All returns are carefully inspected. Refunds will only be made to the original payment method used for the purchase.
#### 7. **Contact Information**
For questions about our return and refund policy, please contact our customer service at +31 6 10310643 or info@edelmanwatches.com. We are available from 8:00 AM to 5:00 PM on weekdays.
---
This return and refund policy is designed to provide clarity and protection while maintaining our business integrity and product quality. We appreciate your understanding and trust in us.